14-day right of withdrawal
As a consumer, you may withdraw from the purchase without giving any reason within 14 days of receiving the product. You may also exercise the right of withdrawal between concluding the contract and receiving the product.
How to withdraw
- Send us a clear statement by e-mail to the address given on the Contact page. You may use the model form below, but it is not mandatory.
- Please return the product within 14 days of notifying us of your withdrawal, to the Hungarian address we give in our reply to your withdrawal.
- You bear the direct cost of returning the product.
Refund
We refund the purchase price within 14 days of receiving your withdrawal, using the same payment method as the original one (to your card for card payments), and by bank transfer to the account you specify for cash on delivery. We may withhold the refund until we have received the product back or until you prove that you have sent it back. If the value of the product has diminished as a result of handling beyond what is necessary to establish its nature, characteristics and functioning, we may charge the amount of the diminished value.
Exceptions
The right of withdrawal does not apply to sealed products that are not suitable for return for health protection or hygiene reasons once unsealed, if you have opened the packaging.
Model withdrawal form
To: the operator of the VELOURA online shop
I hereby give notice that I withdraw from my contract of sale of the following product(s):
Product name(s): …………
Order number: …………
Ordered on / received on: …………
Name of consumer: …………
Address of consumer: …………
Bank account number for the refund: …………
Date: …………
Signature (only if this form is notified on paper): …………